This is an English summary of our technical support terms. The full terms are available in Czech.
What standard support includes
- assistance with installation, activation and standard configuration,
- clarification of expected module behaviour,
- assessment of reported issues in a supported environment,
- reasonable follow-up communication needed to resolve the issue.
What standard support usually does not include
- custom development outside the purchased scope,
- repairs of unrelated third-party code,
- server administration unrelated to the module itself,
- work caused by unsupported modifications or unsafe interventions in the store.
What to send with a request
Please include the order or license reference, module version, store version, a precise description of the issue and any relevant screenshots or logs.
Access for service work
If an issue cannot be resolved without access to the administration or hosting environment, temporary and limited credentials should be provided. Where personal data may be involved, contact us to arrange a data processing agreement (DPA) before providing access.
Contact
Support requests can be sent to info@zcommerce.cz.