What support covers
A paid module purchase includes 12 months of updates and technical support. We help with installation, activation, configuration and reproducible module errors in a supported environment.
Module installation
You can install the module yourself using the guide, or add the Module installation service to your order. Verified Zserver hosting customers receive standard installation free of charge in a supported configuration.
If installation reveals a problem in a third-party module, theme, hosting environment or unsupported PrestaShop version, we first explain the cause and the scope of any paid work.
Extended support on Zserver hosting
Verified Zserver customers receive module support while their hosting remains active. Because we also know the server environment, diagnosis can include PHP, the database, cache and logs, not only the module settings.
Work ordered separately
- new features and custom changes,
- changes to third-party modules or themes,
- migrations and data work,
- support for a platform version not yet covered by the module.
What to send us
Include the order or licence number, module name and version, PrestaShop version and a short sequence that reproduces the issue. A screenshot or relevant log excerpt is also useful.
The quickest option is the form in the module's Support tab. You can also e-mail info@zcommerce.cz.
For hosting and ongoing store care, see PrestaShop at Zserver.